Someone has to make the call at 3am.
Software routes the freight. People decide what happens when a vessel rolls, a border closes, or a customer needs an answer before their own deadline. That second job is the one we hire for.
An honest description of the job
Freight is not a calm industry. We would rather tell you that now than at the end of your first week.
Things go wrong in this business constantly — weather, congestion, paperwork, a customs officer with a different opinion than the last one. The work is not preventing all of that. The work is catching it early and handling it well, which requires people who will pick up a problem rather than route it onward.
In return, this is not a business where you are one anonymous name in a queue either. The same rules we hold ourselves to for customers shape what it is like to work here.
You own your work, visibly
Named accounts and named consignments mean your name is on it. That cuts both ways, and it is the point — nobody here disappears into a process.
Bad news is safe to raise
We tell customers about problems early, which only works if people internally are not punished for surfacing them. Escalating fast is a strength here, not an admission.
Expertise is the career path
A broker who genuinely knows a tariff regime is worth more to this business than another layer of management. Depth is promoted, not just headcount.
The work is genuinely global
You will deal with counterparts in other time zones, other regulatory systems and other business cultures. That is the job, not an occasional perk.
Where people fit in this business
Most of our hiring falls into six disciplines. Cross-moves between them are common — a good operations coordinator often makes a very good account manager.
Customs & Compliance
Brokers and compliance officers handling classification, valuation, entries, licensing and denied-party screening.
Freight Operations
Planners and coordinators booking space, building loads, managing carriers and keeping consignments moving to plan.
Account Management
The named contact for business customers — owning the relationship, the lanes and the escalations that come with them.
Warehouse & Fulfilment
Inbound, pick and pack, returns, stock accuracy and dispatch across our contract logistics operations.
Commercial
Pricing, tenders and new business — people who can read a rate sheet and a customer's actual problem at the same time.
Technology & Data
The tracking, quoting and integration systems that let a small team run a network far larger than itself.
Current openings
Apply by email with a CV and a short note on why the role fits. No cover letter template required — tell us what you have actually done.
What happens after you apply
Four stages. No unexplained silences — you get an answer either way, including if the answer is no.
We read it properly
A person reads every CV. If it is not right, you hear that rather than nothing at all.
A short conversation
Half an hour on what you have done, what you want next, and what the role actually involves day to day.
Real scenarios
We walk through situations from the job — a delayed consignment, a customs query, an unhappy account — and talk through how you would handle them.
Terms in writing
Salary, working pattern and reporting line confirmed clearly, with time to consider it and ask questions.
The practical side
Specifics vary by role and by country. Everything is confirmed in writing before you are asked to decide on anything.
Pay reviewed openly
Salary bands set against the role, reviewed on a stated cycle rather than only when someone threatens to leave.
Working pattern
Freight runs to other people's clocks. Where a role allows flexibility we say so up front, and where it genuinely does not, we say that too.
Training that counts
Support for customs, dangerous goods and freight qualifications — the credentials that raise what you are worth, not generic e-learning.
Equipment that works
Proper hardware and systems. Nobody should be losing an hour a day to software that fights them.
Leave and cover
Annual leave you are expected to take, with handover cover arranged so it does not sit waiting for you on your return.
Referrals
The best people in this industry usually know each other. If you bring us someone good, you are rewarded for it.
Send it anyway. We hire off the file.
Good freight people are hard to find and rarely available exactly when a vacancy opens. Send a CV with the discipline that interests you and we will come back to you when something matches — and tell you if it will not.
info@opslogistic.com
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