Privacy Policy

1 Who we are

OPS Logistics provides international freight forwarding, express courier and supply chain services. For the purposes of data protection law, the controller of the personal information described in this policy is OPS Logistics, of 4463 Camino De La Plaza, San Ysidro, CA 92173, United States.

Our head office is at 4463 Camino De La Plaza, San Ysidro, CA 92173, United States. If you are in the European Economic Area or the United Kingdom, enquiries about this policy should be directed to the contacts in section 13.

2 Information we collect

We collect the following categories of personal information:

Information you give us

• Contact details — name, company, email address, telephone number and postal address
• Shipment details — sender and recipient details, collection and delivery addresses, and a description and value of the goods
• Account and billing information where you hold a business account
• Correspondence — the content of emails, calls and messages you send us
• Identification or authorisation documents, where customs, export-control or sanctions rules require them for a particular consignment

Information collected automatically

• Technical data such as IP address, browser type and device information
• Usage data about how you interact with this website
• Analytics data showing which pages are visited and how the site performs. The tools in use, and the cookies they set, are described in section 5 and itemised in the cookie settings on this site

Information from other sources

• From senders — if someone ships to you, they give us your name, address and contact details. This is the most common way we come to hold information about a person who has never contacted us
• From carriers, agents and brokers handling a leg of a shipment
• From customs and border authorities in connection with a declaration
• From publicly available business sources when a company applies for an account

3 How we use it

We use personal information to:

• Arrange, carry out and track the shipments you book with us
• Prepare customs declarations and meet border and security requirements
• Communicate with you about a consignment, including when something goes wrong
• Provide quotations, open and administer accounts, and take payment
• Meet our legal, tax, customs and sanctions-screening obligations
• Improve our services and this website
• Send service updates and information about our services where you have asked for them, or where the law permits us to contact an existing business customer. Every such message carries an unsubscribe link, and unsubscribing does not affect messages about a shipment you have booked

4 Our legal bases

Where data protection law requires us to identify a lawful basis for processing, we rely on the following:

• Performance of a contract — to provide the shipping services you have asked for
• Legal obligation — customs declarations, tax records and sanctions screening
• Legitimate interests — keeping our network and premises secure, preventing fraud and theft of cargo, recovering debts, improving our services, and managing relationships with business customers and suppliers. Where we rely on this basis we assess whether our interest is outweighed by your rights, and you can object using section 13
• Consent — for non-essential cookies, and for marketing where the law requires consent rather than an opt-out. You can withdraw consent at any time, and withdrawing it does not affect anything done before you did

5 Cookies and tracking

Cookies are small files placed on your device when you visit a website. We use them in the following categories:

• Strictly necessary — needed to make the site work, such as remembering your cookie choices and keeping the site secure. These cannot be switched off
• Functional — remember preferences such as your selected country, so you do not have to set them on every visit
• Analytics — help us see which pages are used and where the site is slow or confusing, so we can improve it
• Marketing — where used, these help measure whether our advertising works. They are set only with your consent

A current list of the individual cookies in each category — name, purpose and how long each lasts — is available in the cookie settings on this site. We keep that list there rather than in this document because it changes more often than the policy does.

Where cookies are not strictly necessary to make this site work, they are set only with your consent, and that consent is asked for before they are set rather than announced afterwards. You can change or withdraw your choice at any time through the cookie settings on this site, and you can block or delete cookies through your browser settings — though parts of the site may not work correctly if you do.

6 Who we share it with

Shipping cannot be performed without disclosing information to other parties. We share personal information with:

• Carriers, airlines, shipping lines and hauliers moving the consignment
• Overseas agents and partners handling a leg of the journey
• Customs, border and security authorities in origin, transit and destination countries
• Customs brokers acting on a shipment
• Service providers acting on our instructions — website hosting and IT support, customer and booking systems, payment processing, accounting and archiving. Each is bound by a written agreement limiting what they may do with the information
• Insurers and claims handlers where a claim is made on a consignment
• Professional advisers such as lawyers, auditors and accountants, where they need it to advise us
• Law enforcement, regulators or courts where we are legally required to disclose, or to establish or defend legal claims
• A buyer or successor, if the business or part of it is sold or reorganised

Selling or sharing personal information

We do not sell personal information for money, and we do not sell the personal information of anyone we know to be under 16.

California law also treats certain disclosures to advertising partners as "sharing" for cross-context behavioural advertising, even where no money changes hands. Where any such sharing happens through advertising or measurement tools on this site, you can opt out by declining marketing cookies in the cookie settings, or by contacting us using section 13. We will not treat you differently for opting out.

7 International transfers

Because we move goods internationally, information about a shipment necessarily travels to the countries involved in it. Those countries may not provide the same level of data protection as your own.

Where a transfer is necessary to carry out the shipping contract you have entered into — for example sending delivery details to an agent in the destination country — we rely on that necessity. For other transfers we rely on an adequacy decision covering the destination country where one exists, and otherwise on standard contractual clauses or an equivalent approved safeguard. You can request details of the safeguard applying to a particular transfer using section 13.

8 How long we keep it

We keep personal information for as long as needed for the purpose it was collected, and for as long as customs, tax and commercial law require. Those statutory periods are frequently longer than the commercial relationship.

• Shipment and customs records — for the period required by the customs authorities of each country involved in the movement. In the United States, records relating to an import are generally required to be kept for five years from the date of entry; other countries set their own periods, and we apply the longest that applies to a given consignment
• Accounting and tax records — for the period required by tax law in the countries where we are registered
• Account and contact records — for as long as the account is active, and afterwards for as long as a claim could still be brought in connection with it
• Website and technical data — for no longer than is needed for the purpose it was collected, after which it is deleted or aggregated so it no longer identifies anyone

9 How we protect it

We maintain technical and organisational measures appropriate to the risk, including access controls that limit personal information to staff who need it for their role, encryption of data in transit to and from this website, written agreements and due diligence on the providers who process data for us, and training for staff who handle customer information.

No system is completely secure. If a breach occurs affecting your rights, we will notify you and the relevant authority where the law requires it.

10 Your rights

Depending on where you live, you may have some or all of the rights set out below. We will not treat you differently for exercising them.

To make a request, contact us using the details in section 13. We may need to verify your identity first, and we will respond within the period the applicable law allows. Before we act on a request we need to be satisfied you are who you say you are, so we may ask for information that lets us match the request to our records — usually a shipment reference or the email address we hold. Where the EU or UK GDPR applies we respond within one month, which may be extended by up to two further months for complex requests, and we will tell you if it is. Where California law applies we respond within 45 days, extendable once by a further 45 days.

Some rights are limited where we are legally required to retain records — a customs declaration cannot be deleted on request. Where we cannot action part of a request, we will tell you which part, and why, rather than simply declining the whole thing. If you are not satisfied with how we have handled a request you can complain to a regulator: in California, the California Privacy Protection Agency or the California Attorney General; in the United Kingdom, the Information Commissioner's Office; and in the EEA, the data protection authority for the country where you live or work.

11 Children

Our services are directed at businesses and adults. We do not knowingly collect personal information from children. We do not knowingly collect information from anyone under 13 in the United States, or under 16 in the EEA and United Kingdom where a member state has not set a lower age. If we become aware that we hold information about a child collected without the appropriate consent, we will delete it. If you believe a child has given us information, tell us using section 13 and we will act on it.

12 Changes to this policy

We may update this policy. The version number and dates at the top of this page show when it last changed. Minor changes take effect when published here. Where a change materially affects how we use your information or the rights you have, we will give notice on this site and, if you hold an account with us, by email before it takes effect. Previous versions are available on request.

13 Contact us

For any question about this policy, or to exercise a right described in section 10, contact us at info@opslogistic.com or +1 858-428-7703, or write to us at 4463 Camino De La Plaza, San Ysidro, CA 92173, United States.

Please mark privacy enquiries clearly in the subject line so they reach the right team quickly rather than being handled as a general enquiry.